Residence Inn Bloomington

i stayed here for one night and wished i stayed in another property. after check in my husband and i were gone all day until the late evening. getting ready for bed is when i noticed the trash under the bed and then the blood stains on the comforter. i called the front desk and Nick said he could move us, but i told him we are only here for 1 night it was already past 9:30 pm and i would rather have my points i used to book this room credited back to me. i did ask for a new laundered comforter which i think as given. Nick said he had spoken to the assistant manager who said no she can only move us and provide 5,000 points. to stay at this property i used 13,500 points. i don't think it was unreasonable to ask for the points back as part of service recovery. I didn't even have a chance to share that the sink wasn't draining, and there was a hard piece of plastic on my pillow over the zipper that made it difficult to sleep with because it kept poking my face. i then spoke with the GM Tammy, she told me she couldn't go against what her asst manager decided. i told her again i was leaving in less than 12 hours, pecking up and moving late at night wasn't a good idea that i would rather have my points i used to book this room back to me. Tammy kept going in circles how she cant go against the decision who assistant made and to make a complaint with Marriott. tammy stated it didn't matter if I made a complaint with Marriott because it was gonna go straight back to her and she was gonna tell me the same thing that she told me in my telephone conversation with her in an email she was the top decision-maker, even over corporate Marriott.

Terrible When i was checking in there was a lady in the lobby being loud and rude about one of the machines they have in their lobby. The guy checked me in and said he needed to go check on my room. He came back and said it was not clean and he didnt have a room for me. I had already paid on the app and have no way to get a refund. Not happy. Ended up having to pay for a different hotel.

Very clean and great location. Friendly staff. Highly recommend.

The room, pool, fire pit was really nice. Staff was very accommodating. They missed a spot in cleaning one of the bathrooms and there was a bunch of hairs and dirt. The rest of the room was very clean. Breakfast they ran out of some items but the rest of what they had was good. Overall highly recommend.

Excellent stay. Lovely, well-priced, clean room. Excellent general layout to both hotel and room. Very nice service. Highly recommend.

Stayed one night have been charged for 3! I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts